Metropolix FAQ: joining, plans, payments and reviews

Independent, early-stage startups, by invitation. You join with the invite code you were sent and an email address you confirm.

No. Any email address you can confirm works. Each startup still has exactly one account and one address.

An address on a named street, a building with your name and logo, a profile with your products, services, updates and offers, likes, member reviews and a place in the ranking, a permanent placement on Startup Fortune's Metropolix page with your logo, description and niche, plus, on annual plans, a Startup Fortune feature on your startup.

Annual plans include one: a Branding Feature with Startup or Rising, and a Premium Feature with Head Quarters. Landmark, by request, comes with full Startup Fortune branding. Monthly plans do not. Contact us for details. After you join, our team contacts you for the details they need, writes it and shares it with you before it goes live.

By card (including Apple Pay and Google Pay) through Stripe, charged in pounds. We never see or store your card number. You get a receipt from Stripe and a welcome email from us.

You can update your card, see invoices and cancel from Account (it opens Stripe's billing portal). Cancelling stops the next payment; your space stays until the end of the period you have paid for. To change plan, contact us and we will move you if the space has room.

No. The price you join at is your price for as long as you stay a member, even if Metropolix prices rise later. It applies to the plan and billing period you join on.

Subscriptions are billed in advance and are not refunded for a period already started. If something has gone wrong, write to us and we will look at it personally.

Only signed-in members, and never on their own space. You cannot delete a fair review, but you can reply by contacting us if one is wrong or abusive and we will look at it.

Stripe retries automatically and we email you. If a payment is not resolved we will contact you before anything changes with your space.

During the launch, yes. The Founders Area is open by invitation: 99 spaces, one startup and one address each. Later phases open more of Metropolix to more founders.

Yes. The founding startups will work closely with the Startup Fortune team to build and expand Metropolix.

Not yet. To move, release your space from your profile and add your startup again at a new spot if one is open.

Your password is stored hashed, payments are handled by Stripe, and sessions are secure cookies. Read the Privacy page for the details.